Garbage Pick Up

Q: My town agreed to come onto my property to pick up the garbage, as I cannot do any heavy lifting. I asked if they could also pick up my bagged yard waste but they refused and cited that it is against their policy. As they are already accommodating me, should they have refused my additional request?

A: No, a Title II entity should look at modifying their policies to accommodate homeowners when receiving municipal services.  As the entity has already provided a similar accommodation, the new request should be granted unless they can show an undue burden.